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Provides a process by which individuals receiving mental health services from one of the Department of Mental Health's (DMH) Designated Agencies (DAs) may file grievances or appeals to their DA. They may file a formal GRIEVANCE regarding QUALITY of services. Consumers may file an APPEAL if they do not agree with a Designated Agency's proposed CHANGES to the type or amount of services, such as denial or reduction of services. If a consumer is dissatisfied with the outcome of their grievance to the DA, they may ask for a DMH Grievance Review.