GRIEVANCES AND APPEALS | VERMONT DEPARTMENT OF MENTAL HEALTH
280 State Drive, NOB 2 North, Waterbury, VT 05671-2010
Hours
Monday-Friday: 8:00am-4:30pm
8022410090
Voice·
Information & Services
8004262537
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Information & Services | 1 800 GAMBLER
8882124677
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Toll Free
Fees
Free
Service area
Vermont state
Provides a process by which individuals receiving mental health services from one of the Department of Mental Health's (DMH) Designated Agencies (DAs) may file grievances or appeals to their DA. They may file a formal GRIEVANCE regarding QUALITY of services. Consumers may file an APPEAL if they do not agree with a Designated Agency's proposed CHANGES to the type or amount of services, such as denial or reduction of services. If a consumer is dissatisfied with the outcome of their grievance to the DA, they may ask for a DMH Grievance Review.
Last Assured
11/25/2025
What's Here
Providing organization
VERMONT DEPARTMENT OF MENTAL HEALTH
The Department of Mental Health (DMH) is the state agency responsible for administering mental health programs for adults, children, and families. DMH assigns one Designated Agency in each geographic region of the state to be responsible for providing that area's direct services. DMH is responsible for supervising the operations of hospitals that provide inpatient care for individuals with mental illness, and manages the Vermont Psychiatric Care Hospital.