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112 State Street, 3rd Floor, Peoples United Bank Building, Montpelier, VT 05620-2601
Provides information and assistance to help consumers self-advocate about utility issues, and provides a form for consumers to file complaints against regulated utility companies and billing or service related to unregulated broadband and wireless companies. Services may include information and education about how to address and resolve problems. Will also investigate, track, and attempt to resolve complaints by consumers against unregulated services such as broadband, wireless, cable modem, and Voice-Over Internet Protocol (VOIP).
UWGI
112 State Street, 4th Floor, M & T Bank Building, Montpelier, VT 05620-2701
Serves as the decision-making authority in utility regulatory cases. Consumers may file utility complaints directly with the Public Utility Commission (PUC). More often, the PUC becomes involved in resolving consumer disputes after a formal complaint is filed and a contested case proceeding. The commission also has the ability to order a moratorium on utility shut-offs in case of disasters.
UWGI
112 State Street, 3rd Floor, Peoples United Bank Building, Montpelier, VT 05620-2601
Provides information and assistance to help consumers self-advocate about utility issues, and provides a form for consumers to file complaints against regulated utility companies and billing or service related to unregulated broadband and wireless companies. Services may include information and education about how to address and resolve problems. Will also investigate, track, and attempt to resolve complaints by consumers against unregulated services such as broadband, wireless, cable modem, and Voice-Over Internet Protocol (VOIP).
UWGI